We get dozens of emails each week asking if we know the toll free 1-800 phone for Amazon and for FBA (the Amazon warehouse, otherwise known as fulfillment by Amazon). The bad news is, there is no phone number for FBA. Sellers are out of luck - the only way to contact them is to start a support ticket.
The good news is, if you're an Amazon customer, you can contact Amazon 3 ways - by email, by "click to call" (log into "My Account" and find the link), or by calling this toll free number (a 1-866 number, not a 1-800 number, but it's still free):
1-866-216-1072 (US only)
1-206-266-2992 (international customers)
Good luck!
Showing posts with label amazon. Show all posts
Showing posts with label amazon. Show all posts
Friday
FBA sold same book to 9 different buyers
I'm not even sure how this happened, but FBA made 8 customers angry at us because of their glitch.
We sent in a single copy of a book, which sold within a few days. If you're on Seller Central, you already know that setting the quantity of a title is out of the seller's control. We tell them how many we're sending in, they count and confirm the quantity before activating your inventory . (You may have seen other sellers complain that this process sometimes takes days or weeks). But adjusting the quantity is out of the seller's control.
But for some reason, FBA would not zero out the quantity after the book sold. They kept relisting it! We tried several times to manually close the listing, after realizing that others were trying to buy it. But the "Seller Central" system wouldn't let us.
So after 5 weeks of this nonsense, 8 other buyers also tried to buy the same book! But there was no book - there was only one copy, and it had sold 4 1/2 weeks ago. But the customers didn't know this and don't understand FBA. So we got 5 or 6 angry emails, including one negative feedback, because those buyers thought that we were trying to pull a trick, or that it was our mistake.
This may sound like a silly question, but how the heck can we get a negative feedback for a non-sale of an item we didn't have in stock???
We sent in a single copy of a book, which sold within a few days. If you're on Seller Central, you already know that setting the quantity of a title is out of the seller's control. We tell them how many we're sending in, they count and confirm the quantity before activating your inventory . (You may have seen other sellers complain that this process sometimes takes days or weeks). But adjusting the quantity is out of the seller's control.
But for some reason, FBA would not zero out the quantity after the book sold. They kept relisting it! We tried several times to manually close the listing, after realizing that others were trying to buy it. But the "Seller Central" system wouldn't let us.
So after 5 weeks of this nonsense, 8 other buyers also tried to buy the same book! But there was no book - there was only one copy, and it had sold 4 1/2 weeks ago. But the customers didn't know this and don't understand FBA. So we got 5 or 6 angry emails, including one negative feedback, because those buyers thought that we were trying to pull a trick, or that it was our mistake.
This may sound like a silly question, but how the heck can we get a negative feedback for a non-sale of an item we didn't have in stock???
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