Normal Amazon sellers have an added level of protection - customers cannot request a refund, do a credit card chargeback, or leave negative feedback after 90 days.
However, sellers give up these rights under FBA. Today, we learned of a customer who read the book ELEVEN MONTHS after receiving it (yes, 11 months) ... didn't enjoy the book, and requested a refund.
FBA granted the refund without consulting the seller (they never do), and took the money out of the seller's account to refund the customer.
The good news is that this particular book was under $5. The bad news is, there is no limit to what FBA can do to your account - hold funds, issue refunds, not restock your returned items, etc.
6 comments:
That looks to me like Amazon just paid you an additional $0.60. The transaction above that return is for 3.99 adjustment. It looks like Amazon ate that one, not the seller.
looks like the policy recently changed - http://www.amazonsellersupportblog.co.uk/2010/05/fba-customer-returns-and-refund-policy-.html
Amazon refunded the customer, and then gave the 3.99 back to the Seller. That is the Misc. Adjustment of 3.99 above the refund. The Seller lost NO money in the refund transaction, FYI.
Correct gwsfoods, and you really have to wonder how the writer of this blog could have failed to notice that.
This is not the only problem with Amazon returns... check this out: http://www.amazonscam.com/2011/11/how-amazon-fucks-amazon-fba-sellers-with-their-return-policy/
FBA refunds become Cashflow Problems for many small businesses
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