Tuesday

Delivery confirmation no longer a valid defense against Amazon A-Z claim?

Today Amazon granted an A-Z claim for an item which had delivery confirmation. In fact, the customer admitted (via email) that the item arrived *after* she filed the claim, but didn't know how to withdraw her A-Z.

Amazon subtracted the money from our account, and sent us this message:

"Thank you for your response. Unfortunately the tracking information you provided does not include signature confirmation of delivery. As a result, this is insufficient evidence of delivery to the intended recipient. Note that many carriers, including the USPS, use a delivery confirmation that does not confirm delivery to the recipient's address, but instead only confirm delivery to the zip code."

So now *signature confirmation* is necessary for every order, or less sellers are not covered by the A-Z guarantee? Makes no sense, because the A-Z program is insurance that ever seller buys into! (that's what the $1.35 variable closing fee allegedly pays for).

Fortunately, this does not affect FBA sellers. FBA sellers have NO A-Z coverage. They continue to be charged the $1.35 variable closing fee, but receive no benefits.

10 comments:

AmberlyThrower said...
This comment has been removed by a blog administrator.
豬肉 said...
This comment has been removed by a blog administrator.
Anonymous said...

Amazon is a scam. For buying and selling, don't fooled by the rules. They don't care about them one bit. They go against their own terms most of the time.

Anonymous said...

I had an account of mine banned years ago because a buyer complained that an item was never delivered. I had Delivery Confirmation and gave it to Amazon, who gave me the same response: they required a signature confirmation. They banned my account, the buyer got his $80 video game and got to keep my money. I was hellfire pissed.

PavelYord said...

I hate to tell you this but customers can return anything for any reason... or not return it. They can open up a box of food, eat half of it and return the crumbs. The customer can get their money back for any reason and you will pay for it not Amazon. It's a total scam. This is my article on the topic I lost thousands of dollars on this scam.

Anonymous said...

That is total BS that delivery confirmation only confirms delivery to the zip code!!! Amazon is just lying through their teeth. USPS as well as FedEx and UPS all scan delivery confirmation upon delivery to the address.

Anonymous said...

So you prefer the competition? But the competition looks more expensive when adding in postage cost...
I worked out the item for shipwire needs to generally be £15 or more. High volume or low value doesn't make sense.

Your thoughts?

Deniz Olmez said...

I believe this is a part of FBA strategy.

Unknown said...

Công ty giúp order hàng từ trên Taobao giá thấp nhất uy tín nhất
Đơn Vị Chuyên Nhận Order Đặt Mua Hàng Thời Trang Tại Quảng Châu
Đơn vị nhận order hàng đặt đồ linh kiện trang web Taobao về Việt Nam

Creative Human said...

Affiliate Marketing for Beginners Amazon FBA Ninja Course Marketing Guide in 2017 Tutorial
Affiliate Marketing for Beginners Amazon FBA Ninja Course