What happens if an item gets damaged in transit, on its way to the FBA warehouse?Logic would dictate that FBA would notify you, and you could initiate an insurance claim through UPS or FedEx. WRONG!
Instead, they set the item aside and don't tell you why (meanwhile, you are paying storage fees). Keep in mind, there are a million reasons they might set an item aside - it's totally your guess until you email and ask. Then it might take days (or weeks) to get an answer.
If you discover an item has been damaged in transit, you can request to have the item shipped back to you at your expense (usual cost is about $3 per item per book, $5 per item for non-media), then it's completely up to you to file an insurance claim.
And, if you used FBA's preferred shipping method to send in your items (the FBA UPS account), you're out of luck. They will NOT help you file a claim.
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