Normal Amazon sellers have an added level of protection - customers cannot request a refund, do a credit card chargeback, or leave negative feedback after 90 days.
However, sellers give up these rights under FBA. Today, we learned of a customer who read the book ELEVEN MONTHS after receiving it (yes, 11 months) ... didn't enjoy the book, and requested a refund.
FBA granted the refund without consulting the seller (they never do), and took the money out of the seller's account to refund the customer.
The good news is that this particular book was under $5. The bad news is, there is no limit to what FBA can do to your account - hold funds, issue refunds, not restock your returned items, etc.
